We’ve been meaning to write this letter to you since the very first time Carol, Brock and I visited Smith Ridge. You have an extraordinary place. It is exceptional and makes an impression from the moment you walk in. The entire staff are incredibly warm, compassionate and dedicated. The fine women in reception seem more like animal lovers working as receptionists than receptionists working in a place for animal lovers. The energy in the waiting room and exam rooms is relaxed and positive – amazing considering that most dogs visiting you are experiencing significant problems. I knew from the moment we walked into Smith Ridge that Brock was in good hands.
When we told one of our local vets that we had brought Brock to Smith Ridge, he said: “I don’t know exactly what, or how, they do what they do. All I know is – we have sent, by conventional medicine standards, hopeless cases there and the dogs come back well. They perform miracles there.” Carol and I didn’t expect miracles. We just wanted someone to try, to give our dog a fighting chance, to not give up on him since he hadn’t given up on himself. You did all that and more.
Your care was instrumental in helping Brock live, happily, for six months after conventional veterinarians offered no hope and insisted that we needed to “put him down” immediately. Those extra 6 months were priceless. We grew closer to Brock and we learned from him. he reminded us that each day was a gift to be cherished and thoroughly enjoyed. He was a loving dog with a big heart and a happy smile.
His journey was just what you had prepared us for: you told us we should expect to see a rebound in his strength and energy when treatment began and then a maintenance mode. When it was time, you expected it to come fast and be clear. That’s exactly what happened. He was playful and strong right up until his last 36 hours. Then it became clear that he wasn’t just having an “episode” and we released his ravaged body and let his spirit fly free. Brock truly made our family complete and we are deeply feeling his loss. But he was a blessing and we were fortunate to be able to share our lives with him. We wish we had more time with him, but really, a hundred years of Brock wouldn’t be enough. We thank you for helping us have one last summer with him. It was a summer we’ll never forget.
What you do at Smith Ridge is a gift to every animal and person fortunate enough to come through your doors. in a world that is often cold and clinical, Smith Ridge is a refreshing and welcome oasis of warm, caring people. You and your compassionate staff have restored our faith in an industry that had not been very kind to Brock, regardless of their inability to help him. For all the phone calls, faxes, emails and questions you answered, for the fears you alleviated and the nervous energy you accepted, for the time you took to explain what real healing is all about, and for the health you helped us to maintain in our beloved boy, Carol and I are forever grateful. We know Brock is also.
Carol and Roger W