We welcome you and our new patient to Smith Ridge Integrative Veterinary Center. The following is an outline of how to best communicate with your pet's doctor when questions arise about the health and well-being of our patient. We look forward to continue to enrich your and your pet's lives and well-being. Thank you for trusting us to do so: 

Simple Questions

For simple questions that are not emergencies please email This email address is being protected from spambots. You need JavaScript enabled to view it.. This email is monitored during business hours by our front desk client service representatives and will be forwarded accordingly. Please know due to the volume of questions, it may take 3- 5 business days to receive an answer so we appreciate your patience. 

Extensive Questions

lf there are extensive questions or communications that require a longer conversation please schedule a phone consult with your doctor through the front desk. In occasional cases (particularly when testing is completed in other centers) these may be considered paid phone consults.

Medical Emergencies

For medical emergencies that need to be dealt with immediately please inform the front desk client service representative and they will verbally communicate with the doctor if available. Your doctor may respond through one of our staff or directly with you ... know that all will do their very best to get you an answer as soon as possible in these and all cases. 

Prescriptions and Supplements

Prescription medications or supplement refills: Again, due to volume, we appreciate your patience. We encourage these requests to be executed a minimum 2 days in advance and preferably 7 days in advance to ensure your pet has the medication/treatment needed without interruption. Our pharmacy order form can be found and printed on our website. You can email your request to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax it to 914- 533-6405 or 914-533-6762. You may also call the center at 914-533-6066 and ask for the order department or call the order department directly at 914-533-6758 to leave your order on our secure order line.


Download as a PDF